Frequently Asked Questions
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Bellow you'll find answers to the most common questions on this page. If you still can"t find the annswer you are looking for, just Contact Us! on contact us page.
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Order Releated
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you can enter your shipping and payment information to complete the purchase.
Yes, we offer gift wrapping services for an additional fee. During checkout, you can select the gift wrapping option and add a personalized message for the recipient.
Yes, all of our products are 100% authentic and sourced directly from the manufacturers or authorized distributors.
After you place an order, you will receive a confirmation email with your order details. You can also check the status of your order in the “My Orders” section of your account.
Unfortunately, once an order has been placed, it cannot be modified. You can cancel the order and place a new one if needed.
If your order status is “Processing,” it means that your order has been received and is being prepared for shipment. You will receive a notification once it is shipped.
Changes to the shipping address can only be made before the order is shipped. Please contact customer support as soon as possible if you need to change your shipping address.
If you receive a damaged or incorrect item, please contact our customer support with your order number and a photo of the item. We will assist you in resolving the issue.
If you do not receive your order within the estimated delivery time, please check the tracking information provided. If there are any issues, contact our customer support for assistance.
Yes, you can cancel your order before it is shipped. Go to the “My Orders” section, select the order you want to cancel, and click on the “Cancel” button. If the order has already been shipped, you can return it once it is delivered.
No, there is no cancellation fee. You will receive a full refund for orders cancelled before they are shipped.
Payment Releated
We accept a variety of payment methods to make your shopping experience convenient. Our accepted payment methods include:
- UPI (Unified Payments Interface)
- RuPay Card
- Visa Card
- Digital Wallets (e.g., Google Pay, Apple Pay, Samsung Pay)
If you have any questions about payment methods or need assistance with making a payment, please feel free to contact our customer support team.
Yes, it is safe to use your credit/debit card on our website. We take the security of your payment information very seriously and have implemented various measures to protect it:
SSL Encryption: We use SSL (Secure Sockets Layer) encryption to ensure that all data transmitted between your browser and our website remains secure and confidential.
PCI Compliance: Our website is PCI DSS (Payment Card Industry Data Security Standard) compliant, which means we adhere to the highest standards of data security in the payment card industry.
Tokenization: We use tokenization to replace sensitive card information with a unique identifier (token) that cannot be used outside of our secure payment environment.
Fraud Detection: We have systems in place to detect and prevent fraudulent transactions, providing an additional layer of security for your payment information.
Rest assured that when you make a payment on our website, your credit/debit card information is protected by industry-leading security measures. If you have any concerns or questions about payment security, please contact our customer support team.
No, we do not store your payment information. When you make a payment on our website, your credit/debit card information is processed securely through our payment gateway and is not stored on our servers. This ensures that your payment information remains confidential and secure. If you have any concerns about the security of your payment information, please contact our customer support team.
Yes, there may be additional fees or surcharges associated with specific payment methods. These fees are typically related to the processing costs incurred by the payment provider. Here are some examples:
Credit Card Processing Fees: Some credit card companies charge a processing fee for each transaction. This fee is usually a percentage of the total transaction amount.
International Transaction Fees: If you are making a payment from a different country, your credit card company may charge an international transaction fee.
Digital Wallet Fees: Some digital wallet providers may charge a fee for using their service to make a payment.
Bank Transfer Fees: If you choose to pay by bank transfer, your bank may charge a fee for the transaction.
Please check with your payment provider or bank for more information about any additional fees that may apply to your chosen payment method.
No, once an order has been placed, you cannot change the payment method. We apologize for any inconvenience this may cause. Please ensure to review your order carefully before completing the purchase to avoid any issues. If you have any questions or need assistance, please contact our customer support team.
If your payment is declined, please follow these steps:
Check Your Payment Information: Double-check the payment details you entered to ensure they are correct, including the card number, expiration date, CVV, and billing address.
Use a Different Payment Method: If possible, try using a different payment method to complete your purchase.
Contact Your Bank: Sometimes, banks may decline payments for security reasons. Contact your bank to verify if there are any issues with your card or account that may be causing the decline.
Retry Your Payment: After verifying your payment information and resolving any issues with your bank, you can attempt to complete your purchase again.
If you continue to experience issues with your payment, please contact our customer support team for further assistance.
No, we do not offer installment payment options at this time. All orders must be paid for in full at the time of purchase. If you have any questions or need assistance with payment, please contact our customer support team.
No, there is no minimum order value for using any of our payment methods. You can use any payment method for orders of any value. If you have any questions or need assistance with payment, please contact our customer support team.
Once we receive your return in our warehouse, we will process your refund. Refunds are typically processed within 5-7 working days, depending on your bank or payment method. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank’s processing times. If you have any questions or concerns about your refund, please contact our customer support team.
No, we do not currently support the use of multiple payment methods for a single order. You will need to choose one payment method to complete your purchase. If you have any questions or need assistance with payment, please contact our customer support team.
If your payment has been deducted but your order has not been placed, please wait for 24 hours as there could be several reasons for this delay, such as network issues or payment gateway delays.
If your payment is not reflected in your account after 24 hours, please contact our customer support team with your order details and payment confirmation. We will investigate the issue and assist you in resolving it as soon as possible. Thank you for your patience and understanding.
Account Releated
To create your account, please follow these steps:
- Visit the “My Account” section on the website.
- Click on the “Register” option.
- Fill in your mobile number and click “Verify.” You will receive an OTP (One-Time Password).
- Submit the OTP received on your mobile.
- Fill in your email ID and create a new password.
- Click on “Register” to complete the account creation process.
To log in to your account, please follow these steps:
- Enter your registered mobile number.
- Choose between “Login via OTP” or “Login with Password.”
- If you choose “Login via OTP,” you will receive an OTP on your mobile number. Submit the OTP to log in successfully.
- If you choose “Login with Password,” fill in your email and password, then click on “Submit” to log in.
If you have lost your password, follow these steps to regain access to your account:
- Go to the login page and click on the “Forgot Password” option.
- Enter your registered email address or mobile number.
- You will receive instructions on how to reset your password via email or SMS.
- Follow the instructions to reset your password.
- Once your password is reset, log in using your email and the new password.
A: Yes, you can change your personal details by following these steps:
1. Log in to your account.
2. Go to the “Account Details” or “Profile” section.
3. Find the option to update your mobile number, email, or other personal details.
4. Enter the new information and save the changes.
Yes, you can change your default address by following these steps:
- Log in to your account.
- Go to the “Address Book” or “My Addresses” section.
- Find the address you want to set as the default.
- Look for an option like “Set as Default” or “Make Default” and click on it.
- The selected address will now be set as your default address.
A: Yes, you can set different addresses for shipping and billing by following these steps:
- Log in to your account.
- Go to the “Address Book” or “My Addresses” section.
- Add a new address for shipping and another new address for billing.
- During the checkout process, you will be able to choose which address to use for shipping and billing.
Yes, you can request to delete your account by contacting customer support. Provide a valid reason for the deletion request. The support team will verify your reason and deactivate your account accordingly.
Other
Step 1: Locate Your Tracking Number
- Once your order has been shipped, you will receive an email notification containing your tracking number. This tracking number is unique to your order and allows you to monitor its progress as it makes its way to you.
Step 2: Visit the Shipping Carrier’s Website
- To track your order, visit the website of the shipping carrier mentioned in your shipping confirmation email (e.g., FedEx, UPS, DHL).
Step 3: Enter Your Tracking Number
- Locate the tracking or shipment tracking section on the carrier’s website and enter your tracking number into the provided field. Click on the “Track” or “Submit” button to proceed.
Step 4: View Your Order’s Status
- After entering your tracking number, the carrier’s website will display information about your order’s current status. This includes details such as the package’s location, estimated delivery date, and any delivery attempts made.
Step 5: Receive Notifications
- Some shipping carriers offer the option to sign up for email or SMS notifications. These notifications provide updates on your order’s status, including when it is out for delivery or has been delivered.
Step 6: Contact Customer Support (If Needed)
- If you encounter any issues while tracking your order or have questions about its status, please contact our customer support team. They will be happy to assist you further.
Tracking your order allows you to stay informed about its delivery progress and ensures that you are aware of when to expect its arrival. If you have any concerns about your order, please don’t hesitate to reach out to us for assistance.
Yes, we offer expedited shipping options for select products.
- If you require your order to be delivered faster than our standard shipping options, you can select our expedited shipping option during checkout.
Additional Costs and Delivery Timeframes:
- The cost of expedited shipping and the delivery timeframe will vary depending on your location and the size of your order. The exact cost and estimated delivery date will be displayed to you during the checkout process.
Selecting Premium Shipping Option:
- To choose expedited shipping, simply select the “Premium Shipping” or “Expedited Shipping” option during checkout. This will ensure that your order is prioritized and delivered to you as quickly as possible.
Contact Customer Support:
- If you have any questions about our expedited shipping options or need assistance selecting the right shipping method for your order, please contact our customer support team. We’re here to help!
Expediting shipping is a great way to ensure that your order arrives in time for special occasions or when you need it urgently. If you require expedited shipping, please select this option during checkout, and we’ll make sure your order is delivered to you as quickly as possible.
Contact Customer Support Within 48 Hours:
- If you receive the wrong item or a damaged item, please contact our customer support team within 48 hours of receiving your order. You can reach us via email or support chat. It’s important to contact us promptly so we can assist you as quickly as possible.
Provide Unboxing Video (If Possible):
- To help us investigate the issue and expedite the resolution process, please provide an unboxing video of the package. This video should clearly show the condition of the package and the item received.
Return or Exchange Process:
- Depending on the nature of the issue, we will provide instructions on how to return the item for a refund or exchange. We may also require you to ship the item back to us for inspection.
Replacement or Refund:
- Once we receive the returned item and verify the issue, we will process either a replacement shipment or a refund, whichever is applicable.
Contact Us for Assistance:
- If you have any questions or concerns about receiving the wrong item or a damaged item, please don’t hesitate to contact our customer support team. We’re here to help resolve any issues you may encounter with your order.
Receiving the wrong item or a damaged item is not the experience we want you to have, and we apologize for any inconvenience this may cause. Rest assured, we will do everything we can to resolve the issue promptly and to your satisfaction.
Yes, we offer order status updates to keep you informed about your purchase.
- Once your order is confirmed, you will receive email notifications at various stages of the order process.
Order Confirmation:
- You will receive an email confirming that we have received your order and it is being processed.
Order Shipped:
- Once your order has been shipped, you will receive another email with your tracking number and a link to track your package.
Delivery Confirmation:
- Once your order has been delivered, you will receive a final email confirming delivery.
How to Check Order Status:
- You can also check the status of your order by logging into your account on our website and viewing your order history. Here, you can track the progress of your order and see any updates or changes.
Contact Us for Assistance:
- If you have any questions about the status of your order or have not received your order confirmation email, please contact our customer support team. We’re here to help!
We understand the importance of staying updated on the status of your order, and we strive to provide timely and accurate information to keep you informed every step of the way. If you have any concerns or need further assistance, please don’t hesitate to reach out to us.
No, unfortunately, once an order has been placed, we are unable to change the shipping address.
- To ensure the security and accuracy of your order, we process orders quickly, and once an order is submitted, it immediately enters our fulfillment process.
Verify Shipping Address Before Checkout:
- We recommend double-checking your shipping address before completing your purchase to avoid any issues with delivery.
Contact Customer Support for Assistance:
- If you have entered an incorrect shipping address or need to make changes, please contact our customer support team immediately. While we cannot guarantee that we can update the address, we will do our best to assist you.
Alternative Options:
- If the order has not been shipped yet, we may be able to cancel the order, and you can place a new order with the correct shipping address. However, this will depend on the status of your order and our cancellation policies.
We apologize for any inconvenience this may cause and appreciate your understanding. If you have any concerns or need further assistance, please don’t hesitate to contact us.
Yes, we offer gift wrapping and personalized messages for select items.
- During the checkout process, you will have the option to select gift wrapping for eligible items. There may be an additional fee for this service, which will be displayed at checkout.
Gift Wrapping Options:
- Our gift wrapping service includes wrapping the item in high-quality wrapping paper and adding a decorative bow or ribbon. You can also include a personalized message with your gift.
How to Add Personalized Messages:
- If you would like to include a personalized message with your gift, you can enter the message during the checkout process. This message will be printed on a card and included with your gift.
Contact Us for Assistance:
- If you have any specific requests or need assistance with gift wrapping or adding a personalized message, please contact our customer support team. We’re here to help make your gift extra special!
Adding gift wrapping and personalized messages is a great way to make your gift more thoughtful and personal. If you have any questions or need further assistance, please don’t hesitate to reach out to us.
