At GreatBazar.in ("the Website"), we aim to provide a seamless experience for our users. This cancellation policy outlines the guidelines and procedures regarding the cancellation of orders placed on our platform.
1. Order Cancellation by Customer
Cancellation Before Shipment:
Customers can cancel their order before the product has been shipped. Once the cancellation request is submitted, the refund process will be initiated.
To cancel an order, log in to your GreatBazar.in account, go to 'My Orders', select the order you wish to cancel, and click on 'Cancel Order'.
Cancellation After Shipment:
If the product has already been shipped, the cancellation request will not be accepted. However, customers can initiate a return request after the product is delivered.
2. Order Cancellation by GreatBazar.in
Fraud Detection:
GreatBazar.in reserves the right to cancel any orders suspected of fraud or unauthorized transactions. Customers will be notified, and a refund will be processed.
Violation of Terms:
Orders that violate GreatBazar.in's terms and conditions will be canceled. Customers will be informed, and any paid amount will be refunded.
3. Refund Process
Refund Timeline:
Refunds will be processed within 7-10 business days from the date of cancellation confirmation.
The refund will be credited to the original payment method used during the purchase.
Partial Refunds:
In cases where only part of the order is canceled, a partial refund will be processed for the canceled items.
4. Non-Cancellable Items
Customized Products:
Orders for customized products cannot be canceled once the customization process has started.
Perishable Goods:
Orders for perishable goods cannot be canceled after shipment.
5. Communication and Support :-
For any cancellation inquiries or assistance, please contact our customer support team at contact email :- support@greatbazar.in during our business hours.
Please note that this cancellation policy is subject to change without prior notice. We advise users to review this policy periodically for any updates or modifications.
